Privacy Policy

Privacy Policy

CH Property Services
Last Updated: 13th October 2026

1. Introduction

CH Property Services ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

Our services include, but are not limited to:

• Energy      Performance Certificates (EPCs)
• Domestic      property floor plans
• Property      measurement and related property services

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.

2. Who We Are

CH Property Services
Email: Christa@ch-propertyservices.co.uk
Telephone: 07393 667071
Address: 75 Queensmead, Bredon, Worcestershire, GL20 7NF

For any privacy-related enquiries, please contact us using the details above.

3. Information We Collect

We may collect and process the following personal information:

Information You Provide

• Name
• Email      address
• Telephone      number
• Property      address
• Billing      address
• Information      provided through contact forms
• Information      contained in enquiries, requests, or correspondence

Information We Collect Automatically

When you visit our website, we may collect:

• IP      address
• Browser      type and version
• Device      information
• Website      usage data
• Date      and time of visits
• Pages      viewed

Property Information

To provide EPC and floor plan services, we may collect:

• Property      address
• Property      characteristics and measurements
• Floor      plan data
• Property      photographs where necessary to support our services

4. How We Use Your Information

We use your personal information to:

• Respond      to enquiries
• Arrange      appointments
• Carry      out EPC inspections and floor plan surveys
• Prepare      and provide reports and documentation
• Process      payments and invoices
• Maintain      customer records
• Improve      our website and services
• Meet      legal and regulatory obligations
• Prevent      fraud and protect our business

We will only process your information where we have a lawful basis for doing so.

5. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to provide services you have requested.

Legitimate Interests

Where processing is necessary for the operation and improvement of our business, provided your rights do not override those interests.

Legal Obligation

Where we must comply with legal, regulatory, accounting, or taxation requirements.

Consent

Where required, such as for marketing communications or non-essential cookies.

6. Marketing Communications

If you choose to receive marketing communications from us, we may contact you regarding:

• New      services
• Special      offers
• Business      updates

You may opt out of marketing communications at any time by contacting us or using the unsubscribe instructions provided in our emails.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• IT      and website service providers
• Professional      advisers
• Payment      processing providers
• Government      or regulatory bodies where required by law
• Accreditation      or certification organisations relevant to EPC services

All third parties are required to process personal data securely and lawfully.

8. Data Retention

We retain personal information only for as long as necessary to:

• Deliver      our services
• Comply      with legal obligations
• Resolve      disputes
• Maintain      business and accounting records

When personal information is no longer required, it will be securely deleted or anonymised.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and understand how visitors use our site.

Cookies may be used to:

• Enable      website functionality
• Analyse      website traffic
• Improve      website performance

You can manage cookie preferences through your browser settings.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

10. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

• Unauthorised      access
• Loss
• Alteration
• Disclosure
• Misuse

While we take reasonable steps to secure your information, no method of transmission over the internet can be guaranteed completely secure.

11. Your Rights

Under UK data protection law, you may have the right to:

• Access      your personal information
• Correct      inaccurate information
• Request      deletion of personal information
• Restrict      processing
• Object      to processing
• Request      transfer of your data
• Withdraw      consent where consent is relied upon

To exercise any of these rights, please contact us using the details provided above.

12. Complaints

If you are unhappy with how we handle your personal information, we would appreciate the opportunity to address your concerns first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://www.ico.org.uk

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Us

CH Property Services
Email: Christa@ch-propertyservicees.co.uk

Telephone: 07393667071
Website: www.ch-propertyservices.co.uk

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.